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★ Terms & Conditions ★

The Crafty Cave reserves the right to update and change our Terms and Conditions when necessary.

★ Postage & Packaging
Orders placed before 11am Monday to Friday will be posted the same day.  Any orders after 11am will go out the following working day.  This may not always possible at busy times and at bank holidays so please be patient as orders can take up to 3 days to be dispatched.  If you are a rush for your order please send us an email and we will try and rush your order through.  Postage is based on Royal Mail pricing and is calculated by the weight and size of your parcel.  If your item has not been received 14 days after payment has been made please contact us and we can chase it up for you.  We don't currently post outside the UK, if any orders are made from other countries they will be cancelled instantly and payment returned.  Please bear in mind that all orders over £25 are upgraded to signed for automatically.  Also there is a 15p charge on each delivery option for packaging costs.  The 50p for the pick up option is a sorting and packaging fee.  The Crafty Cave offers a number of different posting options, all parcels go on weight, please see the table below for details. 



★ Loyalty Points
The Crafty Cave likes to offer our customers the best possible value for money, for this reason we run a loyalty points system.  For every £1 that you spend you will get a point, each point is worth 5p.  You get to build up your points and use them off future orders.  The points earned can only be used against any orders made through The Crafty Cave, and are non transferable.  Once you have used the points you will need to build up more to get money off your future orders.  If items are out of stock the value of the item missing will be added to your account as value points for you to use against future orders.

★ Our Products
Even though we try and show the "exact" colour and style of our products throught the pictures that we display, the items are bought in batches so they may vary slightly from batch to batch.  The lighting that can also affect the tone of the item, please bare this in mind when purchasing your items.  Due to the small nature of the products that we sell they are not safe to give to small children due to choking hazards.  Children should be supervised at all times when using these products.  None of the items that we sell are genuine silver, any products described as Tibetan Silver is because that is the style of the metal.  To our knowledge all the metal products we sell are inline with EU regulation.

Returns & Refunds
If you are not happy with your items please contact The Crafty Cave by emailing us at thecraftycave@live.com.  All unwanted returns must be sent back within 14 days of purchasing the items or no refund or replacement will be given. It is the buyer’s responsibility to cover any return postage if the item is unwanted.  If however the item is damaged on arrival please contact the email address above with a picture of the damaged item (no refund or replacement will be given without a picture).  Once a picture of the damaged item is received we will either refund your payment for the item or send you a replacement free of charge.  All items are dispatched to the address given on the website and not to PayPal address, please make sure that your shipping address is correct as no refund/replacements will be given if there is an error in the address given.

Payments
We accept bank transfers and PayPal payments (credit and debit card taken through PayPal).  Your items are only secured when payment is received.  If you leave your order for more than 48 hours without payment we will cancel your order.  We do understand that things happen and payments are sometimes declined.  If this is the case please contact us as soon as you can so we can cancel it this end for you.  Thank you.

 

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