★ Terms and Conditions ★
The Crafty Cave reserves the right to update and change our Terms and Conditions when necessary.
We aim to post out your items 1 - 3 days after payment is received however this is not always possible at busy times and at bank holidays so please be patient and order early to avoid disappointment. Postage is based on Royal Mail pricing and is calculated by weight of your parcel. If your item has not been received 14 days after payment has been made please contact us and we can chase it up for you. All proof of postage is kept. We don't currently post outside the UK, if any orders come in from other countries they will be cacelled instantly.
The Crafty Cave offers a number of different posting options, all parcels go on weight, please see the table below for details.
★ Loyalty Points
The Crafty Cave likes to offer our customers the best possible valuse for money, for this reason we run loyalty points system. For every £1 that you spend you will get a point, each point is worth 5p. You get to build up your points and use them off future orders. Now and again we will run a double points week or weekend for you to get the most out of the feature. The points can only be used against any orders made through The Crafty Cave, and are non transferable. Once you have used the points you will need to build up more to get money off your future orders.
★ Our Products
Even though we try and show you the "exact" colour and style of our products throught the pictures that we display, the items are bought in batches so they may vary slightly from batch to batch, also lighting may affect the colour. Please bare in mind that none of our items are sterling silver and are meant to create "fashion" jewellery, these products are not meant to last forever, however we do try and stock the best quality items so that you can get as long as possible out of them. Due to the small nature of the products that we sell they are not safe to give to small children due to choking hazards. Children should be supervised at all times when using these products.
★ Returns & Refunds
If you are not happy with your items please contact The Crafty Cave by emailing us at email@example.com. All unwanted returns must be sent back within 7 days of purchasing the items or no refund or replacement will be given, it is the buyer’s responsibility to cover any return postage if the item is unwanted. If however the item is damaged on arrival please contact the email address above with a picture of the damaged item - no refund or replacement will be given without a picture. Once a picture of the damaged item is received we will either refund your payment for the item or send you a replacement free of charge.
We accept bank transfers and PayPal payments (credit and debit card taken through PayPal). Your items are only secured when payment is received. If you leave your order for more than 48 hours without payment we will cancel your payment. If you have 2 unpaid for orders you will be blocked from ordering from The Crafty Cave in the future. We do however understand that things happen and payments are sometimes declined. If this is the case please contact us as soon as you can so we can cancel it this end for you. Please don't leave us hanging. Thank you.